Refund Policy

Fernances Creek are bound by the NSW Fair Trading obligations for product exchange and refund. Fernances Creek are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Please keep your proof of purchase, your receipt.

Fernances Creek Terms & Conditions

When joining Fernances Creek Riding Club membership runs for 12 months and must be renewed by June 30th. You may elect to have a day only membership at events but will have to pay another day membership at subsequent events.

Purchase of Wine

You must be over 18 years of age. LIQUOR ACT 1982. It is an offence to sell or supply to or obtain liquor on behalf of a person under the age of 18 years. Liquor Licence Number: LIQW880010.

Orders & Delivery

All orders placed through this website are subject to confirmation and acceptance by Fernances Creek. Fernances Creek may vary prices in the event of price changes.

Fernances Creek or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability.. Anyone at the delivery address who receives the goods will be presumed by Fernances Creek to be authorised to receive the goods. If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. Fernances Creek may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Fernances Creek may charge you additional delivery fees. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. Fernances Creek reserves the right to restrict sales to retail quantities when supplying resellers and distributors.


All our products are sent to you in good condition and packaged correctly, we cannot guarantee the condition of the product on arrival.

Prices & Payment

For each online order, you must pay the applicable price for the relevant goods confirmed by Fernances Creek, the delivery and handling fee specified on the website at that time. Your order details are safe and secure. We only accept payments using the methods stated on the website. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched.